Shipping Policy
Shipping Policy - Uniform Houses At Uniform Houses, we are dedicated to providing high-quality school uniforms and ensuring they reach you efficiently and safely, whether you're in Pakistan or abroad. 1. Processing Time: Orders placed with Uniform Houses are typically processed and prepared for shipment within 1-3 business days (Monday-Friday, excluding public holidays in Pakistan) after your order is confirmed. During peak seasons (e.g., back-to-school periods) or promotional events, processing times may be slightly longer. 2. Shipping Methods & Costs: • Domestic Shipping (within Pakistan): o Free Standard Delivery via Pakistan Post: Enjoy FREE Standard Delivery via Pakistan Post on all orders with a total value of PKR. Estimated Delivery Time: Typically 3-7 business days after your order has been processed and shipped. Delivery times can vary based on your exact location within Pakistan. • International Shipping (Outside Pakistan): o For deliveries outside of Pakistan, shipping charges will apply and are calculated based on the destination country, the weight and dimensions of your order, and the selected courier service (Pakistan Post or UPS). o How to get a quote: Shipping costs will be calculated and displayed at checkout before you finalize your purchase. o Estimated Delivery Time: International delivery times vary significantly by destination and chosen service. Estimates will be provided at checkout, typically ranging from [e.g., 7-20] business days depending on the service and destination. o
Customs, Duties, and Taxes: Please be aware that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in the item price or shipping cost and are the sole responsibility of the customer. We recommend checking with your local customs office for potential charges before placing your order to avoid any surprises. Uniform Houses is not responsible for any delays caused by customs clearance processes. 3. Shipping Destinations: We ship nationwide across Pakistan and to a selection of international countries. Please check for your country's availability at checkout. 4. Order Tracking: Once your order is shipped, you will receive a shipping confirmation via email or SMS containing your unique tracking number and a link to track your package. • For Pakistan Post: You can track your parcel on their official website: https://ep.gov.pk/. • For UPS (International): Tracking can be done via the UPS website: https://www.ups.com/track. Please allow up to 24-48 hours for the tracking information to become active. 5. Shipping Delays & Unforeseen Circumstances: While we strive for timely delivery, unforeseen circumstances can sometimes cause delays. These may include: • Weather conditions • Carrier delays (Pakistan Post, UPS) • Customs processing (for international orders) • High volume periods (e.g., holidays) • Local disruptions We are not responsible for delays caused by the shipping carrier or circumstances beyond our control. However, we will do our best to assist you in resolving any issues.
6. Incorrect Shipping Address / Undeliverable Packages: It is crucial to provide a complete and accurate shipping address (including street number, locality, city, and correct postal code/zip code) at the time of your order. • If a package is returned to Uniform Houses due to an incorrect or incomplete address provided by the customer, you will be responsible for the cost of re-shipping the item. • If you realize there's an error in your shipping address after placing an order, please contact us immediately at uniformhouses37@gmail.com or +92 301 644 3117. We will try our best to update it before the order is dispatched. 7. Lost or Damaged Packages: • Lost Packages: If your tracking information indicates that your package was delivered but you have not received it, please first check with your local post office or delivery service. If the issue persists, please contact us at uniformhouses37@gmail.com or +92 301 644 3117 within 7-10 days of the supposed delivery date. We will initiate an inquiry with the respective courier (Pakistan Post or UPS) to investigate. • Damaged Packages: If you receive a package that appears to be damaged upon arrival, please take clear photos of the damaged packaging and the items inside before opening or immediately upon opening. Contact Uniform Houses at uniformhouses37@gmail.com or +92 301 644 3117 within 24-48 hours of receipt. Please retain all original packaging materials. 8. Contact Us: For any questions or concerns regarding your order's shipping, please feel free to reach out to our customer service team: • Email: uniformhouses37@gmail.com • Phone/WhatsApp: +92 301 644 3117 • Customer Service Hours: [Specify your hours, e.g., Monday-Saturday, 10:00 AM - 6:00 PM PKT]
